Etzo Denim
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© 2019  D-coy Group

FAQ

01                                        

I’ve found the item I want but can’t see my size?

 

Can't see your size? email us, let us double-check

if the item is in stock.

02

 

Can you give me more information about your products?

We sure can, email us with any item question, we will be

happy to answer any questions

03

Has my order been sent yet?

 Once. we ship your order, you will receive an email with the tracking information.

04

Part of my order is missing

 

For any issue with your order, email or call our customer care, we will resolve any issues with your order

05

Which methods of payments can I use?

 

We do accept all major credit cards and Paypal.

06

Can I track my order?

 

You sure can, You will receive an email with a link, and a tracking # so you can follow up with the shipment  

07

You’ve sent me the wrong items

 

We will gladly exchange any errors in your order, simply email or call our customer care service

 

08

I forgot to use my discount code

 

We will refund you the discount to the original payment method, within the date that the coupon code is valid, we will not issue any refund, for an expired coupon

 

 

09

How do I return/Exchange an item?

 

We want you to be completely satisfied with your order. If for some reason you are not and you wish to return your purchase, you’ll need to email us or call our Customer Service department at (305) 633-6384.

To obtain an approval number.  Once you have obtained your approval number, And recieved your return label please follow these instructions to return your purchase

​​

Make sure the item is in resalable condition. We cannot refund or credit returned items that are used or damaged.

 

Enclose a copy of your invoice. Please include a copy of the original invoice (or the invoice number and invoice date) with the returned item so that we can issue the proper credit or refund.

 

Ship the package to our returns department. to:               

 

Decoy Group 

2480 NW 20th Street

#D

Miami, FL 33142         

                                               

If you have additional questions about our returns policy, please e-mail our Customer Service department at sales@etzo.com

 

 

10

Is it safe to order online?

 

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means).  The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.  During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.  

All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.  If you have further questions about the security of ordering online from us, please feel free to e-mail us at

sales@etzo.com 

 

 

 

 

 

 

 

 

 

 

 

 

 

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